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If you talked about VoIP 8 years ago people thought of Skype. They thought of dodgy voice calls that dropped off all the time. It was a novelty for family members and friends keeping in touch. In truth though, the emergence of technologies like Skype signified the early emergence of a revolution in workplace practices.
Similarly, 8-10 years ago the idea of teleworking was a novelty. 10 years ago, working from home was a novelty and anyone who suggested the idea of working from home was looked upon as a bludger of sorts. No serious employee or business professional wanted to work from home. It was unheard of. For Management, the idea of teleworking was unheard of as there were few tools for instantaneous collaboration and, with a lack of telepresence tools, there was very little oversight.
Working from home is still criticised in some quarters. Some argue that those working from home "miss out" on collaboration activities that may occur "spontaneously" in the office. It"s like they think it"s impossible to have a good idea about work unless you are sitting in the office at work and, just because you are not at the office desk, if you have a great idea you won"t be able to share it with anybody. With instantaneous chat tools - from freely available ones like Google Hangouts to Enterprise solutions - more informal communications channels are now available no matter where you are working from. It"s the next best thing to being there when you are collaborating with others.
The rise of teleworking didn"t just happen on its own. C-Level employees and Management did not just wake up one day and say, "I know, let"s have people working from home." The new technology revolution coupled with software solutions that could take advantage of this revolution were required.
The spread of high speed broadband services, especially into the home, were a vital first step. This allowed for the increased functionality of VoIP services like Skype (and their enterprise equivalents) and ensured that these products moved into the mainstream. These improved VoIP & Cloud services allowed for increased collaboration amongst staff across multiple locations.
Another reason for the popularity of VoIP Services relates to cost. Not only will you get your Voice Calls generally at a much cheaper rate than standard phone lines, you also get much increased functionality in your Cloud Phone System for a fraction of the cost of an enterprise standard PABX System. You can get features like video conferencing, Voicemail to Email and other services built in - often at no extra cost.
For business, increased profitability is always measured hand in hand with increased business productivity and technology has always been a productivity driver in business. Teleworking is a productivity tool. Teleworkers work harder and work longer hours. They don"t spend 2 hours + in the car or on public transport getting to work every day. They work longer hours and get more done - they can collaborate with staff when need be but avoid idle chatter when they are not in the office - there"s no temptation to get stuck around the water cooler.
As mentioned earlier, VoIP and cloud solutions did not become prevalent until the proliferation of high speed broadband throughout metropolitan and urban areas. But it was how software technology evolved after the rollout of high speed broadband that really caused this mind shift about teleworking and a change in the culture of work. It"s no longer just about voice calls. Presence software (knowing someone is at their desk), real time collaboration tools and video conferencing software are what really caused the interest and uptake of teleworking. Cloud PBX solutions are ideal for businesses with 10 employees as they remove the financial headache associated with an on-premise PBX. There are no more CAPEX headaches and no more problems with maintenance. There isn"t even the requirement that all your staff be on the one premise. With cloud PBX you get the opportunity to broaden your workforce whilst still providing high end PBX features at a fraction of the price a business would normally pay.
Some of the high end features available include:
- Call Attendant
- Call Conferencing
- Music on Hold
- The Ability to transfer calls through to mobiles
- Voicemail to email
These are just some of the more popular ones but there are countless other features available to you and a Cloud PBX solution can be tailored to an individual business" need.
Commercial rents are skyrocketing. Staff are unhappy with increased travel times on clogged roads. A VoIP solution with a Cloud PBX is a no brainer for the growing and entrepreneurial business. Whilst we may not yet be in the position where all jobs can be completed by a teleworker full time flexible arrangements make staff happy and make staff more productive.
Best Business Deals is working with SME"s to help them implement cloud solutions and teleworking arrangements in their business. A cloud PBX solution is cost effective and can make a business more productive.
If you are looking at ways to boost business performance AND improve your bottom line then you should get in contact with us today.
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Source by Hamish Jones
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