Are You Constantly Giving People Help With iPhones?

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I"ve been an iPhone owner for many years now and I admit I"m an Apple addict. One of the things I realized over the years is that there are many people out there in the world who don"t know how to do even the most basic things with their iPhones. Both my parents and my wife"s parents have iPhones, iPads and iPod touches and it"s become a bit of a ritual - whenever we get together, I am always bombarded with requests to help with their iPhones. Things like:

1. How to set up iMessage to send free messages (blue) vs text messages (green)


2. What is Airplay? How do you use iPhone with an Apple TV?


3. How to share iMessages across devices - e.g. iPhone, iPad and iMac?


4. How to use FaceTime - my Mom always has her iPad the wrong orientation so I have to tell her to turn it round - every time!

With the amazing popularity of the iPhone and it"s saturation in the world"s marketplace, it has gone way beyond early adopters and now you will find people of all ages and backgrounds carrying iPhones. According to About.com, as of November 2013, Apple had sold 421 million iPhones. Now, a lot of the early phones will be trashed by now - the iPhone goes back to 2007. But, in its latest quarterly report, Apple reportedly sold 51 million iPhones in its fiscal 1st quarter 2014. That is a heck of a lot of iPhones. As smartphone use reaches its saturation point, the last people to adopt this new technology are likely to be older folks upgrading from their feature phones or Blackberries.

The leap in technology between these 2 classes of devices is considerable and the learning curve can be daunting for some folks, particularly as Apple does not provide a manual packaged with its iPhone.

It does, however provide PDF manuals online, which can also be downloaded from iBooks. But, I don"t know about you or the folks you know who are trying to get help with iPhones, a PDF manual isn"t the easiest way to learn.

What is very evident from talking with friends or family is not that they don"t know how to carry out basic functions on their iPhones, it is that they don"t know half of what the iPhone can do. Basically, they don"t know what they don"t know! Things like Airplay, for example. this amazing feature allows iPhone owners to broadcast music to speakers, or video and photos to TVs. With a $99 Apple TV, iPhone owners can mirror their screen to their TV or play Netflix movies, or share YouTube videos. If you don"t know that the little rectangle with an arrow pointing to it means "Airplay", how would you find this by accident?

In fairness, Apple does provide resources to help these folks out, with a very informative section on its website as well as Geniuses at the Genius bars in Apple Stores.

But, for those folks who don"t have the time to seek out these methods of learning their devices, people like you and I will be forever teaching them how to do more with their iPhones than just making phonecalls.

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Source by Matt Whitworth

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